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"We only started looking for a call recording
system to comply with new legislation, but ever since we implemented SoundRecall our agent productivity has doubled!”

ABOUT US

In a dynamic information-based economy, the ever-changing expectations of customers are driven by the continuous evolution of technology. At SoundNotes, we strive in the relentless pursuit of keeping you ahead using computer telephony and collaborative voice, data and speech technologies, helping you maximize opportunities and minimize risks by simplifying the complex world of call recording, performance management and customer experience measurement solutions.

Call recording technology, once limited in use only to government and public service sectors, is now a necessity in today’s corporate world as a strategic business asset. Whether monitoring for compliance, liability, business intelligence, quality assurance, customer service, or individual remote users, having the best available tools to capture, store, retrieve and analyze customer interactions is essential to the success of every contact centre or customer-oriented enterprise. Whether you have a 20 seat call centre seeking a basic, inexpensive recording capability or a 2,000 seat centre looking for a feature-rich call recording platform complete with VoIP call recording capabilities, customer experience management and CTI applications, SoundRecall™, our flagship product, has the scalability and flexibility to integrate seamlessly into any organization regardless of size or structure, and a history of improving the experience of your customers.

Committed to providing sophisticated and scalable call recording and customer interaction applications to meet the expectations and budget of any enterprise or contact centre, SoundNotes is an industry leader in innovation, security, and reliability.
If you are still settling for the status quo because you didn’t think there was a practical solution out there, think again. Think SoundNotes.

we can help you
Schedule a Private Webinar
Click here to schedule a (tailored-to-your-needs) guided tour of SoundRecall.
Request a Price Quote
Need budgetary numbers? Our client engagement team can assist with all your needs.
Download Technical Data
Get all the info you need on our Architecture, Hardware Platforms, Software Applications and FAQ.

soundnotes in the news
SoundNotes Technology Inc., Canada’s leading call-recording solutions provider, today unveiled a limited time 2-prong promotion called SoundRecall Your Call center !
read more >

 

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