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“SoundRecall helped my 50-seat call center compete with larger ones because it offers the same functionality as the systems they use, but at a price point within my budget!”

PRESS

March 4, 2008
Callaway Golf Press Release

SoundNotes Technology, Inc. announced today that Callaway Golf has acquired a number of licenses for SoundRecall customer experience suite. This integrated solution will provide Callaway Golf’s call center with a full suite of call quality monitoring and evaluations together with client survey at various touch points within the center to achieve total client satisfaction.

Callaway Golf is a world leader in golf equipment. More than a decade ago, Callaway revolutionized driver technology with the original Big Bertha Driver. Today, they continue a tradition of innovation with scientifically advanced products like the new Big Bertha Fusion FT-3 Driver, Big Bertha Fusion Irons, and the HX Tour and HX Tour 56 Golf Balls. Callaway Golf uses cutting-edge technology and respect for the game to help every golfer become a better golfer, regardless of age, gender or ability.

Callaway chose the SoundRecall suite of call recording, performance management and customer experience measurement solution from SoundNotes to enhance their total customer experience for all calls in their customer service departments.

More information about SoundNotes or this announcement may be obtained by contacting 416 255 2244 or email lynn.smith@soundnotes.com

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soundnotes in the news
SoundNotes Technology Inc., Canada’s leading call-recording solutions provider, today unveiled a limited time 2-prong promotion called SoundRecall Your Call center !
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