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soudnotes-liability recording
CALL RECORDING SOLUTIONS
CUSTOMER SURVEY SOLUTIONS
3rd PARTY CALL MONITORING
HOSTED CALL RECORDING

“With SoundRecall’s 3rd party call monitoring solution, I can supervise my agents from home or anywhere in the world on my laptop when I’m out of town. I even allow my outsourced clients to listen in on live calls to our agents”

SOLUTIONS: CALL RECORDING SOLUTIONS: Liability Recording

In the call recording business, capturing the conversation is the easy part; it’s finding the recorded call when you need it – that makes a good solution. SoundRecall™ provides an easy to use browser based interface for easily and quickly playing the file over any multimedia computer.

SoundRecall™ Enterprise module is a central server based open system running on Linux/ Microsoft OS for security and stability. It provides full time (continuous) call recording of all calls in the enterprise. The system has proven interfaces to most major ACD/PBX systems such as Avaya, Nortel, Mitel, Siemens, Rolm, Cisco, Samsung, DMS, ESS, Toshiba, Aspect and Rockwell.

SoundRecall uses a passive interface to digital/ analogue/ T1-PRI/ IP extension ports at the MDF/ IP link of the PBX/ACD ensuring secure recordings.

Customers may choose to provide their own server/PC, or use our turnkey systems. All recordings can be encrypted for authentication in sensitive regulatory environments.

 


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soundnotes in the news
SoundNotes Technology Inc., Canada’s leading call-recording solutions provider, today unveiled a limited time 2-prong promotion called SoundRecall Your Call center !
read more >

 

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