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soundnotes- VoIP recording
CALL RECORDING SOLUTIONS
CUSTOMER SURVEY SOLUTIONS
3rd PARTY CALL MONITORING
HOSTED CALL RECORDING

“With SoundRecall’s 3rd party call monitoring solution, I can supervise my agents from home or anywhere in the world on my laptop when I’m out of town. I even allow my outsourced clients to listen in on live calls to our agents”

SOLUTIONS: CALL RECORDING SOLUTIONS: VoIP Call Recording Software


With integrations to most major PBX/ACD systems such as Nortel, Cisco, Avaya etc, SoundRecall IP provides affordable VoIP call recording where home based agents and DRP programs require calls to be recorded.

SoundRecall IP has been designed ground up for easy, safe and secure VoIP recordings. It seamlessly integrates with existing infrastructure or runs as an enterprise wide solution.

Companies today are adding VoIP applications to existing legacy technology. For the traditional call loggers, it has been easier to record TDM calls than to do VoIP call recording simply because of the nature of “constantly-evolving” VoIP applications, and the older TDM based recorders simply do not have the architecture to support it. For companies that have larger legacy call recording solutions, replacing these with fully IP systems can be cost-prohibitive. This is where creative “IP-TDM-Hybrid” solutions make good business and technology sense.

If most of your infrastructure is legacy and you need to roll out some VoIP sets in the call center, this type of hybrid solution will capture the VoIP calls, provide a lot of intelligence on the calls for future data interrogation, then convert the IP voice packets into analogue and ship it to the legacy call recorder for cataloguing and archiving. You may choose to record in one place only instead of both the legacy and IP servers.

• Capture IP packets from your VoIP or TDM system
• Hybrid deployment for Remote workers
• Great for Business Continuity or DRP programs
• Cost-effective solution for hybrid TDM + VoIP call recording

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soundnotes in the news
December 10, 2007
SoundNotes Technology Inc., a leading provider of call recording and customer experience management solutions, today announced the release of Q-Survey v 4.0.
read more >

 

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